In order to build valuable customer relationships, small businesses must have great customer service. For many consumers, this is the primary factor in why they choose to buy a product or service from a small business instead of a large company. Clients want more than good customer service. They want relationship.
One of the most common pieces of advice given to people in relationships is that communication is key. This advice is most often applied to romantic relationships, but it can also be applied to business relationships. As a small business, you have a specific message about who you are and what you have to offer that you need to communicate with your current and potential customers, so it’s important that you understand all of the channels that are available to help you communicate your message effectively.
For any small business looking to achieve success, one element of critical importance is inventory management. In order to function properly, small businesses and large companies alike must have an efficient system that allows them to manage the movement and storage of goods. In a previous article, we shared some reasons why inventory management is important, but in today’s article, we are going to focus on how inventory management can help your small business in the long-term.
One of the most tedious aspects of maintaining a small business is keeping records. Whether it’s keeping inventory or keeping track of sales, if you want to ensure that your business is in good legal standing, every good or service that your business provides to your customers must be accounted for
There comes a time for every small business when either new standard operating procedures need to be introduced or specific issues within the team need to be addressed. Although some information on company guidelines and expectations can be passed to your staff through memos, one of the best ways to ensure that your team is completely on the same page is to facilitate internal workshops.