Effective communication is a necessity for small businesses. Not only does it increase morale, engagement and commitment among employees, but it also reduces grievances that may arise from misunderstandings. To make sure that communication is clear and consistent, Standard Operating Procedures (SOPs) are needed. Standard Operating Procedures are a list of step-by-step instructions on how certain tasks should be completed. Employees don’t have to guess what to do in various situations, because management will have already outlined a clear procedure to follow.
Every business owner or manager has a dream of being able to sit back and watch the daily operations of their business function as a well-oiled machine. There is nothing more satisfying to see in the workplace than a team that has found their groove. In order to achieve this in your business, a great strategy to implement is standard operating procedures (SOPs).
How would you feel if you were sitting in an airport runway waiting for your plane to take off, when you happened to glance outside your window only to find the crew haphazardly working on random parts of the plane, some of them looking confused about what they were doing? Would you still be content to fly on that plane or would you feel a bit wary about continuing your journey with the airline?