In order to build valuable customer relationships, small businesses must have great customer service. For many consumers, this is the primary factor in why they choose to buy a product or service from a small business instead of a large company. Clients want more than good customer service. They want relationship.
One of the most common pieces of advice given to people in relationships is that communication is key. This advice is most often applied to romantic relationships, but it can also be applied to business relationships. As a small business, you have a specific message about who you are and what you have to offer that you need to communicate with your current and potential customers, so it’s important that you understand all of the channels that are available to help you communicate your message effectively.
When you hear the word agile, it’s likely that you immediately envision someone in action—whether running, jumping, or even dancing. To be agile is to be able to move quickly and easily. In the business arena, we have something called operational agility, which means to be able to easily adapt and improve operational systems
In every business, there are day-to-day tasks that contribute to the overall success of the organization as a whole—we’ll refer to the sum of these tasks as business operations. Typical business operations could include purchasing and organizing resources, creating products, providing services, keeping track of accounts, and general office management.
For any small business looking to achieve success, one element of critical importance is inventory management. In order to function properly, small businesses and large companies alike must have an efficient system that allows them to manage the movement and storage of goods. In a previous article, we shared some reasons why inventory management is important, but in today’s article, we are going to focus on how inventory management can help your small business in the long-term.
What does a productive working environment look like? If you were to closely examine the workspace in your small business, how would you be able to tell whether or not your team is performing at the highest level of productivity? Some of the best examples of productivity in a workspace actually come from nature.