customer service in small businesses

3 Ways Small Businesses Can Compete with Large Corporations

3 Ways Small Businesses Can Compete with Large Corporations

Time and time again we hear stories of how yet another big corporation has run a mom and pop shop out of business. It actually seems to be a trend these days. Maybe this even hits close to home for you, as your business has experienced the threat of a large competitor. As much as you may wish it wasn’t so, competition is always going to be a factor in how well your small business performs, but thankfully, size doesn’t always have to be the deciding factor in who comes out on top. It’s all about the strategy.

3 Expectations Customers Have of Your Small Business

3 Expectations Customers Have of Your Small Business

Have you ever dealt with a company that offered terrible customer service? Maybe they completely ruined your order or the staff was difficult to get in touch with or if you managed to connect with a staff member, they weren’t very kind or helpful.  What was your response? Most likely you chose not to do business with them again.