Do you remember Simsimi? Back in the day, it was one of the most popular social chatbots on the market. Users could interact with the artificial intelligence program and teach it how to respond to specific questions. It was mostly used for leisure then, but nowadays such chatbots have proved to be very useful in the small business arena.
For most people in this day and age, technology is a way of life. Cell phones have become lifelines to the world, and most everyone has a computer in their home. From the way we heat and cool our food to the way we wash dishes, we rely on technology to help us get our work done quickly and more efficiently. The same is true of the relationship between small businesses and technology.