In the day-to-day operations of running a small business, there are several routine tasks that require a lot of time and detailed attention from employees. Big businesses may have the staff to delegate these tasks to throughout the company, but for a small business, assigning these tasks can be a lot to ask of a limited amount of staff members. In such cases, it may be wise to turn to automation and rely on some of the software and programs that modern technology provides to help your small business save time.
Do you remember Simsimi? Back in the day, it was one of the most popular social chatbots on the market. Users could interact with the artificial intelligence program and teach it how to respond to specific questions. It was mostly used for leisure then, but nowadays such chatbots have proved to be very useful in the small business arena.
Any business owner would agree that the relationship between employees and customers is a crucial factor in the growth of a small business. Another term for this is customer relationship management (CRM) . This refers to the practices, strategies and technologies small businesses use in order to collect and manage customer data for a better customer experience. When used appropriately, CRM can aid in customer retention and increase sales.
For most people in this day and age, technology is a way of life. Cell phones have become lifelines to the world, and most everyone has a computer in their home. From the way we heat and cool our food to the way we wash dishes, we rely on technology to help us get our work done quickly and more efficiently. The same is true of the relationship between small businesses and technology.
For every business, whether large or small, there are times that the workload can pile up until it becomes overwhelming. The more that small businesses grow, the more they tend to experience the ever-intensifying pressure of an increase in production demands as their customer base grows, and even the frustration of having to make changes in the management of their own business practices.